My wife and I got her Scion ia and have used their services for almost 2 full years. Unfortunately, we missed that we were being ripped off until now. Naturally, today they lost our trust and our business. Each time the maintenance came on, they replaced our oil as well as rotated our tires. Today, the person working the desk, who had only been there one month, brought to our attention our oil was being changed 2,000 miles early each time. The check engine light was only for standard tire rotation. After charging us full price today after they changed the oil again, I insisted we not have to pay since they over used our free warranty oil changes based on their miscalculated services. I spoke to their manager who was condescending and eventually began to say "I can't answer the questions you don't ask," me which translates to...you trusted our service department to do the right thing and we betrayed your loyalty and have 0 qualms about rectifying our mistake.